Shipping policy
Last Updated: June 2026
Thank you for shopping with Xorvia.
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed during our normal business hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Orders placed on weekends or public holidays will begin processing on the next business day.
Daily Order Cut-Off Time
Orders received before 5:00 PM (Pacific Time) are generally processed on the same business day.
Orders placed after the daily cut-off time may be processed on the following business day.
Shipping Cost
We offer Free Standard Shipping on all orders.
No minimum purchase amount is required.
Shipping Destinations
We currently ship to eligible addresses within the United States and select international destinations where shipping services are available.
Shipping availability may vary based on destination and local regulations.
Estimated Delivery Time
Processing Time
1–3 Business Days
Transit Time
7–12 Business Days
Total Estimated Delivery Time
8–15 Business Days
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to:
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Carrier delays
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Weather conditions
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Customs inspections
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Peak holiday seasons
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Transportation disruptions
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Other circumstances beyond our control
Order Tracking
Tracking information is provided for all shipped orders.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking details.
Please allow 24–72 hours for tracking information to become active within the carrier's system.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Xorvia is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us immediately.
Address changes cannot be guaranteed once an order has entered processing.
Delayed Deliveries
Although we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
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Severe weather conditions
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Carrier service interruptions
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Customs clearance procedures
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Public holidays
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High shipping volume periods
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Transportation disruptions
We appreciate your patience and understanding in these situations.
Lost or Missing Packages
If tracking indicates that a package has been delivered but you have not received it, please:
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Check around your delivery location.
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Verify with household members or neighbors.
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Contact the shipping carrier directly.
If your package still cannot be located, please contact our customer support team for assistance.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
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Your order number
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A description of the damage
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Clear photographs of the package and product
Our support team will review the issue and provide an appropriate resolution.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, or other charges may be imposed by local authorities.
These charges are the responsibility of the customer unless otherwise stated by applicable law.
Xorvia is not responsible for customs-related delays or additional fees imposed by government agencies.
Contact Information
Xorvia
14400 Bear Valley Rd Ste 735
Victorville, CA 92392
United States
Email: support@xorvia.shop
Phone: +1 980 332 8455
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
