Frequently Asked Questions (FAQs)

How long does it take to process an order?

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

What is the estimated delivery time?

After processing, most orders are delivered within 7–12 business days. Delivery times may vary depending on destination, carrier operations, weather conditions, and other factors outside our control.

Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders. No minimum purchase is required.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking details.

Can I change or cancel my order?

If your order has not yet entered the processing stage, we may be able to modify or cancel it.

Please contact our customer support team as soon as possible for assistance.

What is your return policy?

We offer a 30-day return period from the date of delivery.

To qualify for a return, items must be:

Unused
Unworn
In original condition
Returned with original packaging and accessories

Please review our Return & Refund Policy for complete details.

Who pays for return shipping?

Customers are generally responsible for return shipping costs unless the item received is damaged, defective, or incorrect, or otherwise required by applicable law.

How will I receive my refund?

Approved refunds are issued to the original payment method used when the order was placed.

How long does it take to receive a refund?

Once your return has been received, inspected, and approved, refunds are generally processed within 5–10 business days.

Depending on your payment provider or financial institution, additional processing time may apply.

What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay
PayPal

Available payment options may vary depending on location.

What if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number
A description of the issue
Clear photographs of the item and packaging

Our support team will review the situation and provide an appropriate resolution.

How can I contact customer support?

You can contact our customer support team using the information below:

Email: support@xorvia.shop

Phone: +1 980 332 8455

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

Where is Xorvia located?

Xorvia

14400 Bear Valley Rd Ste 735
Victorville, CA 92392
United States

Is my payment information secure?

Yes. Payments are processed through trusted and secure payment providers that use industry-standard encryption and security measures.

Xorvia does not store complete payment card information on its servers.

Do you ship internationally?

Shipping availability may vary depending on destination and local regulations.

If international shipping is available for your location, available shipping options will be displayed during checkout.

Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer where required.

Need Additional Assistance?

If you have questions that are not answered on this page, please contact our customer support team.