FAQs

Q: How do I place an order?
A: Browse our collection, select your preferred items, and click “Add to Cart.” Then proceed to checkout and complete your purchase.

Q: Can I cancel or modify my order?
A: Yes, you can request changes or cancellations shortly after placing your order. Please contact us immediately at support@xorvia.shop .

Shipping

Q: How long does shipping take?
A:

Processing Time: 1–3 business days
Delivery Time: 7–12 business days (United States)

Q: Do you provide tracking?
A: Yes, once your order is shipped, a tracking number will be sent to your email.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Payments

Q: What payment methods do you accept?
A: We accept: Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal

Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted payment gateways.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused and in original condition.

Q: How do I return an item?
A: Contact us at support@xorvia.shop with your order number, and we’ll guide you through the return process.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after approval.

Products

Q: Are your shoes true to size?
A: Yes, our women’s shoes follow standard US sizing. Please check the size chart on each product page.

Q: Will I receive the exact product shown in the pictures?
A: We strive for accuracy, but slight variations may occur due to lighting and screen settings.