Refund policy
Effective Date: April 7, 2026
At Xorvia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be in its original packaging
- Proof of purchase (receipt or order confirmation) is required
To initiate a return, please contact us at support@xorvia.shop with your order details.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Supported methods include:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- Amazon Pay
- PayPal
- Please allow 5–10 business days for the refund to appear in your account
Non-Returnable Items
We do not accept returns for:
- Items that have been used or worn
- Items damaged due to customer misuse
- Items returned after the 30-day return window
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
If you need an exchange, please contact us at support@xorvia.shop.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Contact Us
If you have any questions about returns or refunds:
- 📧 Email: support@xorvia.shop
- 📞 Phone: +1 980 332 8455
- 📍 Address: Xorvia, 13855 Stage Coach Ln, Victorville, CA 92392, United States
