Refund policy

Last Updated: June 2026

At Xorvia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return and refund according to the terms outlined below.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, and accessories

  • Not be damaged due to misuse or improper handling after delivery

Returns that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To initiate a return, please contact our customer support team:

Email: support@xorvia.shop
Phone: +1 980 332 8455

Please provide:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs for change-of-mind returns.

  • If an item arrives damaged, defective, or incorrect, Xorvia will cover the cost of the return or provide an appropriate resolution.

We recommend using a trackable shipping service, as we cannot guarantee responsibility for returns lost during transit.

Inspection and Approval

All returned items are inspected upon arrival.

If the returned item meets the requirements of this policy, the refund will be approved and processed.

If the item shows signs of use, damage, alteration, or missing components, the return may be rejected or subject to a partial refund.

Refunds

Approved refunds will be issued to the original payment method used during checkout.

We do not issue refunds through alternative payment methods.

Refund Processing Time

Once approved, refunds are typically processed within 5–10 business days.

Depending on your bank, credit card provider, or payment processor, additional time may be required before the refunded amount appears in your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

After review, we will offer an appropriate solution, which may include a replacement, exchange, or full refund.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled. Customers may request a return after receiving the order in accordance with this policy.

Non-Returnable Items

The following items are not eligible for return:

  • Items returned after the 30-day return period

  • Used, worn, washed, or altered products

  • Products returned without original packaging or essential components

  • Products damaged through misuse, improper care, or normal wear and tear

  • Returns sent without prior authorization

Return Address

Returns should not be sent without prior approval.

After your return request has been approved, our customer support team will provide the correct return address and instructions.

Contact Information

Xorvia

14400 Bear Valley Rd Ste 735
Victorville, CA 92392
United States

Email: support@xorvia.shop

Phone: +1 980 332 8455

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)